Media sosial menjadi media
terbaik untuk saling berbagi informasi. Banyak hal dibagikan melalui media
sosial dan akhirnya menjadi viral. Seperti foto dua anak kecil yang terlihat
tidur berpelukan. Fotonya pun menjadi viral. Akhirnya identitas kedua bocah
yang berpelukan berselimut plastik di dalam gerai mesin ATM , Cempaka Putih , Jakarta
Pusat , akhirnya terkuak.
Satu di antaranya bernama Gusti
yang masih berusia 4 tahun. Sementara seorang lagi bernama Fitri yang berumur 7
tahun. Foto kedua bocah itu tengah tertidur di dalam ruang mesin ATM viral
di media sosial, dan membuat tak sedikit warganet yang mengakui sedih melihat
keadaan mereka.
“Mereka bukan anak yatim piatu.
Gusti adalah putra Alex dan Wiwin. Sedangkan Fitri putri Yana dan Abdul Qodir.
Kedua orang tua mereka tinggal di lokasi indekos yang sama,” kata Kepala Suku
Dinas Sosial Jakarta Pusat, Susana Budi Susilowati, Minggu (15/10/2017).
Susan mengatakan, pihaknya
segera menelusuri keberadaan kedua bocah malang tersebut setelah foto Gusti dan
Fitri viral di media sosial. Sebab, ia mengkhawatirkan kedua bocah
tersebut tak memiliki rumah dan tidak terpenuhi kebutuhan hidup selayaknya
anak-anak lain.
Petugas Pelayanan, Pengawasan
dan Pengendaian Sosial (P3S) Sudin Sosial Jakpus mendatangi gerai mesin ATM di
Stasiun Pengisian Bahan bakar Umum (SPBU) Galur, Cempaka Putih, yang disebut
lokasi mereka tidur.
Namun, kata Susan, P3S tak
menemukan keduanya di sekitar gerai ATM tersebut. Namun, warga sekitar
mengatakan keduanya tinggal di daerah Kota Paris RT1/RW6, Galur.
“Kami akhirnya bisa menemui
orang tuanya masing-masing. Orang tua mereka bekerja sebagai juru parkir liar
dan pengamen,” ungkapnya.
Gusti dan Fitri seringkali tidur
di dalam gerai ATM BNI itu sembari menunggu orang tuanya selesai mencari
nafkah.
"Kami meminta orang tua
mereka tak membiarkan anak-anak itu tidur di sembarang tempat. Kami
mengkhawatirkan terjadi ekploitasi atau kekerasan terhadap anak,” terangnya.
Sebelumnya diberitakan, jagat
dunia maya dihebohkan oleh foto-foto viral mengenai dua bocah yang terpaksa
terlelap tidur di dalam gerai mesin ATM pada malam hari. Foto tersebut
viral setelah seorang warganet mengakui, melihat kedua bocah tersebut tidur di
dalam gerai ATM, Sabtu (14/10/2017) malam. Dalam foto itu, tampak dua
bocah tidur berpelukan dan berselimut plastik transparan.
“Kawan saya bertemu dengan kedua
anak yang sedang tidur di ATM pom bensin Galur, Cempaka Putih, Jakarta Pusat,
tempat kawan saya belanja bahan,” tulis akun Facebook bernama Yuni Rusmini,
Minggu (15/10).
Ia mengatakan, kedua bocah itu
yatim piatu. Kedua orang tuanya meninggal karena sakit. Keduanya lantas
diajak untuk ke panti asuhan. Tapi, mereka menolak karena ingin mencari uang di
jalanan dengan cara mengumpulkan botol kosong serta kardus bekas.
“Sungguh malang nasib kedua anak
ini. Adiknya berusia 4 tahun dan kakaknya berumur 7 tahun. Kiranya ada
sahabat-sahabat yang berada di sekitar atau sedang mampir, mungkin bisa berbagi
dengan anak-anak yang kurang beruntung ini,” tulisnya lagi.
Hingga berita ini diunggah, foto
dan kisah kedua bocah tersebut sudah disebar ulang sedikitnya oleh 1.477 warganet.
Waras.net
Three Marketing Automation Benefits for Cross-Selling Insurance Policies
Marketing automation
has become a game changer for the insurance industry, as it helps insurers
shine the brightest in a crowded landscape. It helps guide prospects through
the buyer’s journey, providing personalised and purposeful content delivered at
optimal times along the way. Engaged communication is a large portion of
marketing automation and insurers can additionally benefit by using the
platform to cross-sell insurance policies to existing customers.
According to the book Marketing Metrics, the probability of
selling to a new prospect is five-20%, while the probability of selling to an
existing customer is 60-70%. This translates to the insurance industry through
cross-selling, upselling for bundle discounts and higher liability coverage.
Cross-selling policies, in particular, are key to the insurance industry’s
growth, especially for profitability and increased customer retention. Multiple
policies qualify customers for additional discounts and lead to a stronger
sense of trust in the insurance company. When policies are promoted
effectively, insurers are going above and beyond customers’ expectations by
caring for their future insurance needs.
Cross-sell the right policies to the right customers
It’s the responsibility of the insurer to address future
insurance needs to the appropriate customers, including for policy
cross-promotion. For example, if insurers are selling personal lines of
insurance, a growing family will have different policy needs than a retired
couple. Customers value policies that are relevant to them at their current
stage of life, rather than ones that they have no need for.
Similarly, knowledge is power. It is essential to know whether
existing customers already have policies that you’re cross-selling - otherwise,
you’re at risk of losing credibility and the trust of your customer.
Marketing automation and its database of your existing customers
helps segment and determine what policies are most relevant to which customers.
Delivering the right cross-sell, to the right policyholder, at the right time
shines a positive light on you as the customer’s insurer, because you’re
recognising the subtle - but big - difference in promoting, say, a homeowner’s
policy vs. renter insurance.
Lead management helps shorten the conversion cycle
Tighter alignment between marketing and sales ensures
greater success in galvanising more policies in a shorter amount of time. This
is an indication of lead management, which integrates a Customer Relationship
Management (CRM) platform with the marketing automation tool.
Marketing automation alone helps sell 10% more policies per
household, and lead management is number one at 13% more policies per
household. Insurers nurture their customers along the cross-buying journey with
marketing automation by addressing which additional policies are best suited
for their circumstances and why. For top and steady results, insurers then
employ lead management for warm leads that progress into sales. When you’re
able to recognise the warm leads (engaged customers that express interest)
through behavioural analytics, you can help navigate them promptly through the
buyer’s journey.
Use content marketing to trigger automated campaigns
Take advantage of your content marketing by setting up
triggers for automated cross-promotion campaigns. For example, if customers
clicked on a link about life insurance in last week’s enewsletter, a drip
campaign about the importance of life insurance and how to choose the right
policy starts appearing in their inbox. Alternatively, host a webinar about
whether an umbrella policy is right for someone and segment your existing
customers to receive a separate campaign once they register, which is tailored
around bundles and can apply pre-collected data for further personalisation.
When your customers are gathering information on your website beyond the
policies they already have, they are probably curious about what else is out
there. Marketers will then be able to deliver relevant emails based on the
information from their browsing history.
These automated campaigns can even be as simple as one that
begins 90 days before customers’ policy renewal dates: the optimal time for
them to review their current policy and see if any changes need to be made.
However, this can also be seen as your opportunity to learn more about their
evolving circumstances. This helps your database stay updated and helps you, as
their insurer, understand which policies are most relevant for their needs.
Marketing automation, combined with CRM integration to equal
lead management, gives insurance groups of all types and sizes the behavioural
analytics and stored data they need to effectively cross-sell policies. The
introductory promotion of an additional policy can help or hinder the existing
customer relationship - it can be viewed as a self-serving sale sent to
everyone on an email list, or it can reflect that you are meeting your
customers where they’re at in their lives, looking out for their best interests,
and anticipating their future insurance needs.
