Seorang anak balita di
Inggris dibiarkan tidak subur setelah secara tidak sengaja "dikebiri"
dalam operasi yang dimaksudkan untuk mengatasi testis yang tidak turun, menurut
laporan.
Anak dua tahun itu
dirawat di Rumah Sakit Anak Bristol pada Senin lalu (17 Desember) untuk merawat
testis kiri yang tidak turun, DevonLive melaporkan pada hari Sabtu.
Orang tuanya
mengatakan kepada outlet berita bahwa mereka telah diberitahu bahwa prosedurnya
akan memiliki risiko minimal - tetapi tahu ada yang salah ketika apa yang
dimaksud dengan operasi 20 hingga 40 menit membuat mereka menunggu lebih dari
dua jam.
"Kami menunggu
selama dua setengah jam dan kemudian diberitahu bahwa ada kesalahan besar dan
mereka telah menghancurkan testis kanannya yang sehat karena mereka masuk ke
sisi yang salah," kata ayah bocah itu kepada outlet
berita. "Mereka mengebiri anakku."
"Dia sekarang
tidak akan dapat memiliki anak lagi dan dia tidak akan menjadi orang normal
lagi. Kami sangat terpukul."
Bocah itu
"baik-baik saja" dan makan dan minum, kata ayahnya, tetapi dia
menambahkan bahwa balita itu tidak akan memiliki "kehidupan normal"
di masa depan.
Bocah itu juga akan
menjalani pengobatan hormon selama sisa hidupnya, lapor DevonLive.
Ia menambahkan bahwa
rumah sakit telah meminta maaf kepada keluarga bocah itu dan telah meluncurkan
penyelidikan atas insiden tersebut.
"Atas nama
kepercayaan, saya sangat menyesal bahwa insiden serius telah terjadi dalam
perawatan seorang anak kecil dalam perawatan kami, dan ingin menyampaikan
permintaan maaf kami yang tulus," lapor outlet berita Dr William Oldfield,
direktur medis di Universitas Rumah Sakit Bristol NHS Foundation Trust, seperti
yang dikatakan.
"Segera setelah
staf kami menyadari apa yang telah terjadi, mereka bertemu dengan keluarga
untuk menyampaikan permintaan maaf dan menjelaskan apa yang terjadi,"
katanya.
“Kami menangani keselamatan pasien dan standar perawatan klinis
dengan sangat serius dan telah memulai penyelidikan menyeluruh tentang masalah
ini dan akan bekerja dengan keluarga selama proses ini. Saya kembali ingin
menyampaikan permintaan maaf kepada keluarga atas insiden ini. ”
Sumber:
CAN / nc
Three Marketing Automation Benefits for Cross-Selling Insurance Policies
Marketing automation
has become a game changer for the insurance industry, as it helps insurers
shine the brightest in a crowded landscape. It helps guide prospects through
the buyer’s journey, providing personalised and purposeful content delivered at
optimal times along the way. Engaged communication is a large portion of
marketing automation and insurers can additionally benefit by using the
platform to cross-sell insurance policies to existing customers.
According to the book Marketing Metrics, the probability of
selling to a new prospect is five-20%, while the probability of selling to an
existing customer is 60-70%. This translates to the insurance industry through
cross-selling, upselling for bundle discounts and higher liability coverage.
Cross-selling policies, in particular, are key to the insurance industry’s
growth, especially for profitability and increased customer retention. Multiple
policies qualify customers for additional discounts and lead to a stronger
sense of trust in the insurance company. When policies are promoted
effectively, insurers are going above and beyond customers’ expectations by
caring for their future insurance needs.
Cross-sell the right policies to the right customers
It’s the responsibility of the insurer to address future
insurance needs to the appropriate customers, including for policy
cross-promotion. For example, if insurers are selling personal lines of
insurance, a growing family will have different policy needs than a retired
couple. Customers value policies that are relevant to them at their current
stage of life, rather than ones that they have no need for.
Similarly, knowledge is power. It is essential to know whether
existing customers already have policies that you’re cross-selling - otherwise,
you’re at risk of losing credibility and the trust of your customer.
Marketing automation and its database of your existing customers
helps segment and determine what policies are most relevant to which customers.
Delivering the right cross-sell, to the right policyholder, at the right time
shines a positive light on you as the customer’s insurer, because you’re
recognising the subtle - but big - difference in promoting, say, a homeowner’s
policy vs. renter insurance.
Lead management helps shorten the conversion cycle
Tighter alignment between marketing and sales ensures
greater success in galvanising more policies in a shorter amount of time. This
is an indication of lead management, which integrates a Customer Relationship
Management (CRM) platform with the marketing automation tool.
Marketing automation alone helps sell 10% more policies per
household, and lead management is number one at 13% more policies per
household. Insurers nurture their customers along the cross-buying journey with
marketing automation by addressing which additional policies are best suited
for their circumstances and why. For top and steady results, insurers then
employ lead management for warm leads that progress into sales. When you’re
able to recognise the warm leads (engaged customers that express interest)
through behavioural analytics, you can help navigate them promptly through the
buyer’s journey.
Use content marketing to trigger automated campaigns
Take advantage of your content marketing by setting up
triggers for automated cross-promotion campaigns. For example, if customers
clicked on a link about life insurance in last week’s enewsletter, a drip
campaign about the importance of life insurance and how to choose the right
policy starts appearing in their inbox. Alternatively, host a webinar about
whether an umbrella policy is right for someone and segment your existing
customers to receive a separate campaign once they register, which is tailored
around bundles and can apply pre-collected data for further personalisation.
When your customers are gathering information on your website beyond the
policies they already have, they are probably curious about what else is out
there. Marketers will then be able to deliver relevant emails based on the
information from their browsing history.
These automated campaigns can even be as simple as one that
begins 90 days before customers’ policy renewal dates: the optimal time for
them to review their current policy and see if any changes need to be made.
However, this can also be seen as your opportunity to learn more about their
evolving circumstances. This helps your database stay updated and helps you, as
their insurer, understand which policies are most relevant for their needs.
Marketing automation, combined with CRM integration to equal
lead management, gives insurance groups of all types and sizes the behavioural
analytics and stored data they need to effectively cross-sell policies. The
introductory promotion of an additional policy can help or hinder the existing
customer relationship - it can be viewed as a self-serving sale sent to
everyone on an email list, or it can reflect that you are meeting your
customers where they’re at in their lives, looking out for their best interests,
and anticipating their future insurance needs.
